Case studies: ERP, VoIP, POS & ISP projects in Pakistan
Global Outreach Solutions (Global Outreach Solutions Pakistan) delivers practical systems for Pakistani businesses. These summaries describe representative engagements. Client names are anonymized unless we have written permission to publish them.
Manufacturing · Lahore
Unified ERP for a multi-warehouse manufacturer
Mid-size manufacturer (anonymized)
Business problem
Finance, inventory, and sales lived in separate spreadsheets. Month-end reporting took days and stockouts were common across warehouses.
Solution
We implemented a modular ERP covering inventory, purchasing, sales, and finance with role-based access and branch-level reporting. Staff were trained on-site and remotely.
Technologies
- Custom ERP
- MySQL
- Web dashboard
- FBR-ready invoicing hooks
Duration: About 3 months to go-live
Results
- Reporting time cut from days to same-day dashboards
- Shared stock visibility across warehouses
- Clearer audit trail for finance
Call center / BPO · Karachi
VoIP call-center platform for a growing BPO
Outbound BPO team (anonymized)
Business problem
Traditional lines were expensive, remote agents were hard to manage, and supervisors lacked queue and recording visibility.
Solution
We deployed an IP PBX with SIP trunks, softphones, IVR, queues, call recording, and supervisor dashboards—including hybrid office/home agents.
Technologies
- Asterisk / VitalPBX
- SIP trunks
- Softphones
- CRM hooks
Duration: About 2–3 weeks for initial seats
Results
- Lower per-minute calling costs vs legacy lines
- Central monitoring for remote and on-site agents
- Recording and queue reports for quality control
Retail · Islamabad & nearby cities
Multi-branch POS with FBR-aligned invoicing
Multi-branch retailer (anonymized)
Business problem
Each branch used a different checkout process. Inventory drifted and tax-ready invoicing was inconsistent.
Solution
We rolled out a shared POS catalog, branch stock control, cashier roles, and invoicing workflows designed to connect with FBR e-invoicing requirements.
Technologies
- POS
- Inventory
- FBR e-invoicing integration
- Branch reporting
Duration: Phased rollout over ~6 weeks
Results
- One catalog and stock view across branches
- Faster checkout with consistent receipts
- Clearer invoice submission status for finance
Internet service provider · Punjab (multi-area)
ISP billing and subscriber operations
Regional ISP (anonymized)
Business problem
Subscriber billing and package changes depended on spreadsheets. Collections and activations were slow and error-prone.
Solution
We built ISP management software for packages, invoicing, payments, reminders, and operational reporting—with hooks for provisioning workflows.
Technologies
- ISP billing
- Subscriber lifecycle
- Payments
- Ops dashboards
Duration: About 2 months including data migration
Results
- Automated renewals and clearer ledgers per subscriber
- Faster package changes for support staff
- Management visibility on collections and active users
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